Review email marketing lists and website connections
The Email marketing page connects Builder customer information with eMailSense mailing lists and campaigns. Check the account and subscription status shown before investigating a particular list or website form.
Find the list controls
- Open Orders & Customers → eMail Marketing.
- Review the Account and Subscription status.
- Under Synchronise your existing customers, find Create New Mailing List.
- Review Your Email Lists and open the intended list’s settings when you need to inspect its scope.
- Use Exclude email domains when reviewing which addresses or domains are excluded from synchronisation.
Review the intended audience
The page describes list settings for manually added subscribers, auto-syncing, customer groups and customers who placed orders without registering. Confirm the intended audience and exclusions before synchronising or sending.
Campaigns and website forms
Go to your eMailSense dashboard opens the campaign workspace. Creating a list is separate from preparing and sending a campaign.
The page also lists Connected websites and Update your websites. Its form guidance points to Global Settings → General, where the eMailSense website script is a master control for showing its pop-up forms.
Example: a form does not appear
Check the intended website’s connection, then the master script setting. Keep that separate from whether an existing customer is included in a mailing-list sync. Note the site, form and list involved before changing multiple settings.
Detailed Builder tasks
- Create the shop’s email marketing account
- Create an email marketing list
- Review an email list’s sync scope
- Add selected customers to an email list
- Manage domains excluded from email sync
- Review the WebShop’s email-marketing connection
- Review an email subscription form’s setup
- Investigate email-list synchronisation
Suggested setup sequence
Review the account and current service terms, prepare the intended list and audience, confirm the sending domain, then prepare the campaign. Website subscription forms are a separate optional route for visitors to join a list.
- Review email marketing plan allowances
- Create the shop’s email marketing account
- Create an email marketing list
- Review an email list’s sync scope
- Prepare your email sending domain
- Prepare an email marketing campaign
Find help for the affected part
Keep the account, affected list/form/campaign, exact message and time when asking for help. Do not include passwords or subscriber details in a public support request.
