Review the WebShop’s email-marketing connection
The connected-website list and the subscription form shown to visitors are separate parts of the integration. Confirm the intended shopfront/domain before connecting it.
Review the connection
- Open Builder’s eMail Marketing page and confirm the intended account.
- Review Connected websites.
- If connection is offered and intended, choose Connect your websites, read the confirmation and confirm only the intended connection.
- After the page refreshes, compare the connected addresses with the intended shopfronts.
- Review the matching connection in the eMailSense dashboard before configuring a subscription form.
Existing connections
The page can offer Update your websites. Use this to retrieve the existing connection information from eMailSense and refresh the list displayed in Builder. It does not connect a newly added domain or publish a subscription form. If a new domain is absent, ask support to confirm its connection route and then check the actual connected addresses.
Example: several shop domains
Check each intended address and shopfront. A successful connection message for one domain is not proof that a form appears on all of them.
If the list differs from your shop
Keep the expected domain, displayed connected addresses and exact error for support. Domain/DNS changes and reconnecting services are separate tasks; do not change unrelated shop settings to clear an integration warning.
