Help and Support

If you have a question or you are unsure how to do something, please check the support documentation below first. If you still can't find a solution, please contact us.

Update Stock Holdings

As you sell products in your Web Shop or in store using the ePOS / Till system your product stock levels will automatically reduced please see Tracking Stock for details of how to enable this in a product.

Updating / Receiving stock
There are several ways to receive/update your stock levels 3 different methods are detailed below:

Using the Stock Management Screen
Alternatively within the 'Catalogue' menu click the 'stock management' link. This first screen allows you to search and list your entire catalogue by product name or simply by stock level 'less than or equal to' a value of your choice for example you can list all products with stock less than 10.

You can edit the stock level directly in this screen simply click the stock holding/value and an input field will appear (Please note: that within each product you have the option to track stock against the main product or it's variants ), enter the new stock value and click the 'Go' button, you can continue and keep updating as needed:

Receive stock by barcode/SKU

If you are using ShopTill-e with a barcode scanner this can be a very quick way of receiving stock. Click the 'Receive stock' button at the top of the  Catalogue > Stock management page:


Using your barcode scanner scan the barcode of an item into the SKU field ShopTill-e will instantly match this to the product in your catalogue the matching will be confirmed on screen, enter the stock amount received for that item, ShopTill-e will automatically generate a new row to allow you to scan your next barcode. You can continue this process until all of your stock items have been received then simply click the receive stock button at the bottom of the screen to save the new stock holdings:

Using the import/export routine 
You can very quickly export a csv of Stock/SKU then simply edit your stock holding in Excel, Google Docs etc and import back into ShopTill-e. 

Step 1. From the Export data from your store drop down menu select Stock/SKU and then click the export button.

Step 2. Edit the exported data file using Excel, Google Docs etc adjusting the stock holdings as needed

Step 3. Using the Import data to your store section select Stock/SKU in the drop down menu, using the Choose file button browse to the edited data file and select it, then click the import button

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