Help and Support

If you have a question or you are unsure how to do something, please check the support documentation below first. If you still can't find a solution, please contact us.

Quick Start Guide

After you've created your account, there are a few simple steps that you need to complete in order to make your Till/ePOS usable by you and your Web Shop accessible by your customers. These steps are highlighted in the quick start guide that you can access at any time using the menu in the top bar of your ShopTill-e account admin screen. 

As ShopTill-e will power all of your sales channels start by building your product catalogue adding your inventory i.e. departments and products.

  • Add categories - All products need a home, so add at least one category / department for your products located in.
  • Add products - There's no point in having an empty shop! Add products to your shiny new categories.

If you've chosen to have a ShopTill-e Web Shop...

  • Select template - To make your shop your own, go to the template page to add and customise a template and using Menu Manager you can control how your visitors access your site's content, don't forget to upload your logo!
  • Shipping info  - Set which countries you'll ship to and what the shipping costs will be.
  • Payment method  - It's good to get paid! Choose which payment methods you'll offer to your customers.
  • Set your domain - Personalise your Website further with your own www address link your existing domain or purchase a new one!

If you've chosen to have the ShopTill-e POS, you can use this immediately, please refer to the quick start guide with regard to printing receipts setting margins/headers/footers and background/silent printing.To view, your POS screen click the Till (ePOS) on the right side of the top bar in your ShopTill-e account admin screen. As ShopTill-e will power unlimited till points remember to set a name on each till point as this is needed for reporting including X/Z reports.

No set-up fees | No cancellation fees | Fixed pricing | Pay-as-you-go billing | No long term contracts | Switch packages or cancel anytime

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