How can we help?

Start with the route your shop actually uses. A browser print dialog, a Star WebPRNT network printer, a Bluetooth printer through a compatible app and a native app connection can require different setup.

Identify your setup

1. Record the till device and operating system.
2. Record the browser or app used to open the till.
3. Find the exact printer model and interface: USB, network/Wi-Fi or Bluetooth.
4. Identify whether receipts use the normal print dialog or a direct printer integration.
5. Review Global Settings → ePOS/Till Setup → Receipt printing and the separate Orders and receipts choices.
6. Confirm compatibility for that exact combination with support and the printer’s current documentation before changing the route.

Choose the relevant task

• ShopTill-e Android app printing: select a supported USB or LAN printer, check paper width and test receipt and drawer output separately.
• Normal browser printing: review the selected printer, paper and layout.
• Star WebPRNT: review the correct network or app route and printer address.
• An existing iOS print bridge: identify the bridge as well as the printer, and check its current support and compatibility before changing an older installation.
• Silent or kiosk printing: prepare a checked device setup after ordinary printing works.

Choose guidance for an existing iPad setup

1. Check which app or browser actually opens the till. Record its name rather than assuming all iPad setups use the same printing method.
2. Identify whether the printer is reached through normal print controls, Star WebPRNT or a separate existing print bridge. Include the exact printer interface and any bridge model.
3. Use the matching task above. An existing bridge guide is for checking that installation; it is not a recommendation to buy the same older hardware for a new till.
4. If the route is unclear, send support the device, app/browser, printer and any bridge details before enabling a different integration or purchasing equipment.
5. After an agreed setup change, check a saved receipt’s physical output and the cash drawer separately.

For example, an iPad using a Bluetooth printer through Star WebPRNT Browser needs different guidance from an iPad whose print controls discover a printer through a separate bridge. Identify the route first so the instructions match the equipment.

Example: Bluetooth versus network

Two printers from the same brand can have different interfaces and application requirements. Do not copy a network printer’s address into a Bluetooth setup simply because the model names are similar.

Check one receipt

Use an existing saved order or a test receipt and check its reference. Check the printed content, layout and drawer behaviour separately. Test offline operation separately on the intended device before relying on it; successful online printing does not establish offline readiness.

If you are unsure

Give support the device, operating system, browser/app, exact printer model, interface and intended workflow. Keep troubleshooting separate from taking another payment.

Receipt settings · Print or email a saved receipt.