ShopTill-e knowledge base

Practical guides for your shop, WebShop and till.

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Choose a stock-update workflow

Start with what happened to the physical stock. Recording a delivery, moving goods between branches and correcting a counted holding are different tasks.

Choose the task

What you need to doWhere to startCheck first
Record goods received using their SKUsReceive StockReceiving outlet, exact product/variant and received quantity
Find a supplier order or split deliveryPurchase OrdersOrder, supplier and delivery state; avoid recording the same receipt twice
Review goods moving between branchesOutlet Stock TransferSource, destination, options, quantity and processing status
Compare a physical count with expected stockStock AuditScope, outlet and counting plan
Prepare many stock values in a fileStock-only CSV updateIdentifiers, outlet scope and replace/add semantics
Investigate the current recorded holdingStock ManagementProduct/variant, outlet and tracking level

Example: delivery or recount?

Twenty newly delivered units and a shelf count of twenty describe different events. Keep the receipt quantity and the current physical holding distinct. Check the relevant workflow before entering the number so the same goods are not added twice or treated as an unexplained adjustment.

Keep the stock level consistent

Check whether stock is tracked on the product, a variant or a kit. Review the same identifier and outlet in the transaction and the stock screen. A shop-wide total does not explain one branch’s holding by itself.

Keep evidence with the change

Retain the delivery, transfer or audit reference and a short explanation. If the result is unexpected, inspect the saved document and current stock before repeating a submission.

Still need a hand?

Include the task you were trying, what happened and any message you saw. See how to contact support.

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