How can we help?

Subscription payments groups the account’s plan, payment-card information, AI usage and invoice history. Use the relevant section for the question you are investigating.

Review the account

1. Open Global Settings → Subscription.
2. Review Current plan for the plan assigned to this shop.
3. Review Active cards and its Default label if investigating subscription collection.
4. Review AI usage, including the displayed monthly allowance and usage.
5. Under Invoice history, find the intended date and payment outcome, then select View invoice.

Example: find an earlier charge

Match the invoice date and record before opening the document. If a history row shows a failed outcome, investigate that record rather than assuming a current card change has already resolved it.

Separate review from account changes

Add new card, default-card selection and Change plan are account-change actions. Opening an invoice or reviewing usage does not require performing those actions.

Keep the account scope clear

The figures and plan shown belong to the current shop. Use its actual invoice and account details rather than treating an example amount or allowance in a screenshot as a universal ShopTill-e price.

AI writing guidance

• Review AI content usage and allowance

Related tasks

• Review and update subscription payment cards
• Review a subscription plan change
• View and print a subscription invoice
• Prepare to cancel your ShopTill-e account

If the invoice you need is not obvious

Check the intended shop, invoice date, amount and displayed outcome together. Open the matching record and compare its invoice number and description. Keep those details and the time of any error when asking support for help. You do not need to add a card or change a plan merely to inspect an existing invoice.