Review a subscription plan change
A plan change can affect charges and the services available to the shop. Check the intended shop, current plan and actual offered plan before confirming a change.
Review the choices
- Open Global Settings → Subscription and note Current plan.
- Choose Change plan to open Change your price plan. Compare Current price plan with the separate New price plan selector. The selector can initially show Select; opening the dialog does not choose an upgrade.
- Compare the selected plan’s current price and included services with your requirements. Check how tax is presented.
- For the plan you intend to consider, review any displayed pro-rata charge once it is shown. If the charge, effective date, billing date or renewal treatment is unclear, ask support before confirming. An initial dialog with no new plan selected does not provide a completed charge comparison.
- Confirm the effect on any WebShop, till or other services you currently use before proceeding.
Confirm only an intended change
Change Plan is the committing action. Use it only after reviewing the proposed plan and charge. Read the result, reopen Subscription and check the current plan and any resulting invoice. Then check access to the services you intend to use.
Use Cancel when you are only inspecting the choices or are not ready to commit. The dialog states that its displayed prices exclude tax; review the tax breakdown on the actual invoice. Use the prices and choices offered to your own shop rather than a price quoted in an example.
Example: reviewing an upgrade
Keep a note of the existing plan and the proposed plan, displayed amount and services you need. Compare the actual resulting invoice with those details rather than relying on an example price in a guide.
If the outcome is unclear
Keep the intended plan, displayed charge, exact result and time for support. Check the current plan and invoices before retrying. Do not repeatedly change plans to clear a display or billing problem.
