Review and update subscription payment cards
Subscription cards are used for account billing. Review the correct shop and existing cards before adding a replacement or changing the default.
Review the current cards
- Open Global Settings → Subscription.
- Under Active cards, check the card type, last four digits, expiry and Default label.
- Compare any billing issue with the actual invoice history. A new card does not by itself confirm an earlier invoice has been paid.
Add a card
- Choose Add new card.
- Enter the card number, expiry, security code, name on card and billing address in the private card form.
- Review the details and choose Add card only when you intend to save that card.
- Read the result, then check the card appears in Active cards with the expected final digits and expiry.
Choose the intended default
Use Make default for the intended card and check the Default label after the change. If the result is unclear, reopen the list and ask support to confirm before repeating the action.
Before removing a card
Confirm the intended billing arrangement and any unpaid invoices first. Removal may be unavailable while invoices are outstanding. Do not use card removal as a substitute for confirming an account-cancellation request with support.
Before removing the last card, ask support to confirm the effect on account continuation, access and stored data. Agree any closure arrangements and keep the required records before access ends. Use the cancellation preparation guide to plan those checks.
Example: Replace an expiring card
Identify the current card by its last four digits and expiry, then add the intended replacement and check the resulting default choice. Check invoice history separately before assuming an outstanding amount has been collected.
If an action fails
Keep the exact error, time and relevant invoice reference. Share only the card type and last four digits where needed. Never send a full card number, security code or screenshot of the completed card form.
