Review connected shop email accounts
Email accounts lists addresses and forwarding accounts connected to the shop. Review the local address and its destination together when investigating where a message should go.
Review the list
- Open Global Settings → Email Accounts.
- Find the intended address under Connected accounts.
- Check whether its record is shown as Forward and compare the destination shown.
- Keep the exact address and intended recipient with your investigation.
Example: a sales address forwards elsewhere
If the sales address is a forwarding account, the destination mailbox is a separate part of the delivery path. Check that configured destination and the actual message outcome rather than assuming this screen contains a conventional inbox.
Other email settings
The business email field, automatic message templates, sender/delivery configuration and connected forwarding addresses are different checks. Use the screen that owns the part you intend to change.
Adding or removing an account
The page offers Add email account and removal controls. Establish the intended routing and existing use before changing an address. Keep delivery investigation separate from a request to remove or redirect it.
Find automatic email templates · Review business contact details
Related tasks
If the domain dropdown has no choices
Check the domain selector beside the address before completing the rest of the form. If it has no available domain, use Close and ask support to confirm eligibility for the exact domain and account. A website address appearing in the domain directory does not by itself confirm that this email form can use it. Keep the domain name and the empty-selector state with your query; leave passwords out of any screenshot.
Compare the Add form choices
| Part of the form | What to prepare |
|---|---|
| Email address and domain selector | The local address name and an eligible domain. |
| Type? | Choose Full mailbox for an inbox, or Email forwarder for delivery to another mailbox. Review the charge displayed for the intended service. |
| Full mailbox fields | First Name, Surname, Password and Password (again). Treat credentials as private. |
| Email forwarder field | The complete Forwarding address for the mailbox that should receive messages. |
| Close | Leave the form before submission if the domain or service choice is not ready. |
| Add email address | Submit only the intended address and service after checking eligibility and terms. |
The demonstrated form initially selects Full mailbox. Changing Type to Email forwarder replaces the name/password section with Forwarding address; review that choice before entering details.
