Find Builder and till users
The Users and permissions page lists the staff accounts used in Builder and POS. Locate the intended account before reviewing its role, active state or permitted locations.
Find the account
- Open Global Settings → Users. The ePOS menu also provides User Settings.
- Use Type to include All types or narrow to Admin, Manager or Cashier.
- Use Status to include Active and inactive records or the intended state.
- Use Outlet to narrow the location when needed.
- Select the intended user’s name to inspect that account. Confirm its identity before making an access change.
- Use Reset All when you need to review the directory without those restrictions.
Example: a cashier cannot find their account
Include both active and inactive users and check the outlet restriction. Finding the record gives you a starting point for checking its setup; the role name alone does not prove which particular action is permitted.
Review roles and locations separately
The page describes role, availability and permitted outlets or WebShops as account settings. An outlet assignment and a role are separate checks. Record the exact screen or action the staff member needs when asking an administrator to review access.
User preferences
Display preferences are another part of user setup. If a till view changes after a different cashier logs in, include the user identity and observed view in the investigation rather than assuming a shop-wide preference.
Review recorded user activity · Find till view controls
