Review customer saved webshop baskets
Saved baskets show shopping activity associated with customer accounts when available. They are separate from completed orders and parked till baskets.
Open the report
- Open Orders & Customers → Customer List.
- Select Saved baskets.
- Review Age filter: All active, Older than 24 hours, Older than 48 hours or Older than 7 days.
- Choose the relevant period. Older than concerns time since the basket was updated, rather than activity created within that period.
- Compare customer reference, identity, Updated, Items and Estimated.
The report concerns eligible active customer baskets, not every visitor or a complete abandoned-checkout history. Results may be limited. An empty report does not prove nobody considered a purchase.
Inspect the basket
- Select Saved basket for the intended customer where offered.
- Confirm identity and Updated time again: activity can change between report and detail.
- Review SKU / Code, Product, variant details where shown, Qty, Unit, Line total and Status.
- Select Close when finished.
Use estimates carefully
Prices, tax, shipping and discounts can change before checkout. A saved quantity is not proof of stock reservation or a sale. Find the actual order when you need purchase or payment evidence.
Example: unfinished shopping enquiry
Confirm the customer, inspect the items and compare the update time with their enquiry. Check current availability and prices before quoting. The estimated amount is not an outstanding account debt.
Availability and follow-up
If unavailable, the report says the feature is not enabled. For empty results, check the age filter and whether activity was associated with a customer account. This view does not send reminder email or place an order. Handle intended follow-up through your usual process.
