Prepare a ChannelUnity account connection
Plan the connection for the intended ShopTill-e shop and ChannelUnity account. Confirm current service eligibility, available channels and charges before creating an account or enabling the integration.
Prepare the account
- Confirm the intended account owner and the current approved ShopTill-e/ChannelUnity setup route with support.
- Review the account’s region, time zone, display currency and subscription terms where offered. Keep the intended shop currency and marketplace requirements clear.
- Identify any existing listings and agree how they will be linked rather than duplicated.
- Confirm the catalogue identifiers and the field/category mapping work needed before publication.
Review Builder’s connection form
- Open Global Settings → Market Integration.
- Review Enable ChannelUnity Integration?, ChannelUnity Merchant Name, ChannelUnity User Name and the private password field.
- Review Use SKU as EAN and Generate SKU code. Confirm their intended effect with support before changing existing identifiers.
- For an intended connection change, enter the confirmed account details and review the form before Save Settings. Saving can attempt account authentication; it is not just a private note.
- Read the result and reopen the settings to check the actual stored state before proceeding.
Validate and connect deliberately
Validate User checks the account. Connect Store sends store information. Use each only for the intended account and read its actual result. A successful account result does not establish that products are mapped, listed or synchronising correctly.
Example: an existing marketplace seller
If the shop already sells the same SKU on a marketplace, agree the existing-listing link and stock/order handling before sending a catalogue or publishing new listings.
If connection fails
Keep the exact action, result and time for support. Keep passwords and account secrets private. Check what was saved before repeating setup or creating another account.
