Add a domain you already own
Use this when you already own the website address you want customers to use. Adding an address to Builder and making the website work at that address are separate parts of the setup.
Before you begin
Keep your current working shop address and identify who manages the domain. Arrange the required domain connection and HTTPS setup with support before changing the address customers use. Keep a record of the existing domain settings, especially any email service using the same domain.
Add the existing address
- Open WebShop → Domains, also available under Global Settings.
- Choose Add a domain.
- Select I already own this domain.
- Enter the domain you own, following the form’s format instructions. Use the domain name, without a page path or a prefix such as https://.
- Review the connection instructions for your own shop address. Have support confirm the required setup before editing domain records.
- When ready, choose Add domain.
- Check the Domain directory and its Default label. Adding the first domain can also change the default address, so check the actual result immediately.
Recognise the existing-domain form
The demonstrated form opens with I already own this domain selected and Domain Name blank. I'd like to buy this domain is a separate choice for a different task. Check ownership before entering the address.
Read Further Instructions for the shop you are working on, then have the required domain records confirmed for your provider. If you are only inspecting the form or do not yet have the agreed connection plan, choose Cancel before submitting.
Check the customer journey
Confirm the intended website opens at the agreed address with a valid secure connection. Check the main address and any agreed www or other addresses, product pages, basket and checkout. If the domain also handles email, confirm that email still reaches the intended service.
Example: keep an existing business domain
If your business already uses a domain for its website and email, connecting its website to ShopTill-e should be planned alongside that existing email setup. Give support the exact domain and current shop address so the required changes can be checked together.
If the address does not work
Record the address, exact error, time and recent changes. Ask support to check the connection and HTTPS setup before changing several settings or adding the same domain again.
Domain settings overview · Choose the default domain · Prepare domain and HTTPS setup.
