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A product can belong to more than one category. Choose the bulk action according to the memberships you want afterwards, rather than treating all three category actions as interchangeable.

Choose the right action

• Add category: add the chosen category while retaining the product’s other category memberships.
• Remove category: remove the chosen membership while retaining other categories. This does not delete the product or the category itself.
• Move to category: replace the product’s category memberships with the chosen destination.

For example, bags already in Handbags could also appear in Summer collection using Add category. At the end of the promotion, Remove category can remove Summer collection while retaining Handbags. Use Move only when the selected products should belong to the destination instead of their existing categories.

Apply a category change

1. Open Catalogue & Stock → Product Management and filter the list to the relevant products.
2. Select the intended rows. Select this page selects the displayed page; check the selected count and remove any exceptions.
3. Under With selected, choose Add category, Remove category or Move to category.
4. Choose the category in the field that appears. Check its full name, particularly where departments have similar names.
5. Check the action again. Apply submits the category change without a further category confirmation.
6. Read the result message and open the affected products to check their category memberships. For Add or Remove, check that memberships you intended to retain are still present.
7. Review the relevant webshop category and till category view where those are used. Check the customer-visible result before processing the next batch.

Usage suggestions

Use a small, clearly identified first batch when reorganising a large catalogue. Note the existing memberships before using Move so you can identify what must be restored if the destination was wrong. Avoid using Move merely to add a seasonal collection.

Troubleshooting

• Apply is disabled: check the product selection, action and category.
• A product disappears from the current list: your category filter may no longer match its updated memberships. Search by SKU and inspect the record.
• Only some records changed: read the result, refresh and review individual memberships before retrying. Do not assume the whole batch was reversed.
• The saved category is not visible at the till or webshop: establish the product’s saved memberships first, then check the relevant display and visibility settings. Contact support with the affected SKUs and the result message if the discrepancy remains.

Review bulk selection and actions or create a category or subcategory.