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Returns, Exchanges and Cancellations

ShopTill-e provides 2 methods for handling Returns, Exchanges and Cancellations:

  • 'With Receipt'
  • 'Without Receipt'

'With Receipt' Returns, Exchanges and Cancellations are initiated from your orders list screen (Found within the 'Orders' > 'Order List' menu) accessible from the 'Orders' button in the POS screen please see full details here :

'Without Receipt' Returns, Exchanges and Cancellations are handled via the POS screen using the 'minus' quantity product method to return the product/s. 

Without Receipt Return
Add the product to the POS order and adjust the quantity using the left side - minus quantity button to e.g. -1 this will tell the system that one item is being returned, you'll see that the POS item & order values show a negative value:


Once you've added all of the items to be returned as minus value items click the Pay button. As the customer has no receipt ShopTill-e assumes that you will want to issue a credit note/voucher, this is done automatically, you will see at the top of the Receive Payment screen the system shows 'Refund voucher' and the value that will be given, the usual tender types are not shown and in their place you will see the 'Return/Exchange' button. To complete the return and automatically generate 
'Refund voucher' (Note: The refund voucher will be printed at the bottom of the customers receipt) and print the customers receipt click the 'Return/Exchange' button (Note: Should you decide that you wish to give the customer a refund by card or cash click the 'Switch to payment buttons' button and click the method card/cash that you are using to refund the customer):



Without Receipt Exchange

As with the 'Without Receipt Return', you add the items being returned with minus quantities however with an Exchange you also add the replacement product/s with a positive quantity. The ShopTill-e POS will calculate the amount to pay or refund. If a refund amount is due again complete the process using the 'Return/Exchange' button and the system will auto generate a credit voucher. If there is a balance to pay you complete the order using the standard tender type buttons after clicking Pay:

If there is no refund amount due and a positive amount for the customer to pay this sum will be shown and the order is submitted using the normal tender type buttons in the receive payment screen.

No set-up fees | No cancellation fees | Fixed pricing | Pay-as-you-go billing | No long term contracts | Switch packages or cancel anytime

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